National Claims Manager
Carol has over 30 years experience working in Claims. She commenced her career at Mercantile Mutual in Hobart, working in the Motor Claims Department, reaching the position of State Claims Supervisor before making a move in 1997 to Mercantile Mutual in Sydney.
Achievements during her time at Mercantile Mutual included implementing a computer-based training program, establishing relationships with Brokers and providing assistance and training to the claims team to ensure that claims were processed efficiently and effectively.
In 1999 with the advent of the joint venture between QBE Insurance and Mercantile Mutual, Carol became a Claims Team Leader responsible for the management of the day to day activities of a team of 12 who handled most classes of claims including, Property, Personal Accident, Motor and Liability.
Carol has been Claims Manager at Austagencies since 2003 and is now responsible for a team of 8 people who manage claims on behalf of Insurers across our wide product range.
Carol is an Associate of ANZIIF.
Head of Operations
Mark has over 10 years experience in the industry having worked with both insurance brokers and underwriting agencies and has been with Austagencies since 2006. With a background in technology and education, he came to the industry as an IT project manager and has since held roles in IT, Facilities and Operations Management. Mark has extensive experience in system design and data analysis where he has successfully implemented a number of underwriting solutions for the group and is currently overseeing major restructuring of our internal systems and procedures. Mark has a degree in Education and has completed Microsoft and Cisco qualifications.