Our Team


Craig Patterson
Managing Director

Craig has 29 years experience in the insurance industry covering general insurance and reinsurance broking.

Prior to joining Austagencies Craig was President and Head of Treaty for Aon Benfield Australia and before was Director of Reinsurance Operations for Aviva PLC in London. He has worked for general insurers in Australia and overseas.

Craig has a MBA, a Diploma of Australian Insurance Institute and is a Member of the Australian Risk Management Institute.

Scott Woolley
National Manager

Scott has over 20 years experience in the insurance industry. Scott holds all relevant industry qualifications along with numerous other business qualifications.

Rejoining Austagencies in May 2011 as National Manager Austagencies QLD to head up and grow the 5Star Underwriting brand along with developing all other agencies within the QLD market.

Scott has held various senior roles in both underwriting and broking companies within Australia bringing a wide cross section of experience in both disciplines at operational and management levels.

Whilst being experienced in all classes on insurance Scott’s passion remains motor focused. Starting his insurance career at NTI in the late 80’s has seen motor in his blood throughout his whole career.

In recent years a management focus has seen Scott gain valuable experience in running & directing strategic directions of business units.

Returning to Austagencies allows Scott to reignite his passion of all things motor underpinned by his previous experience.

Carol Taylor
National Claims Manager

Carol has over 30 years experience working in Claims.  She commenced her career at Mercantile Mutual in Hobart, working in the Motor Claims Department, reaching the position of State Claims Supervisor before making a move in 1997 to Mercantile Mutual in Sydney.

Achievements during her time at Mercantile Mutual included implementing a computer-based training program, establishing relationships with Brokers and providing assistance and training to the claims team to ensure that claims were processed efficiently and effectively.

In 1999 with the advent of the joint venture between QBE Insurance and Mercantile Mutual, Carol became a  Claims Team Leader responsible for the management of the day to day activities of a team of 12 who handled most classes of claims including, Property, Personal Accident, Motor and Liability.

Carol has been Claims Manager at Austagencies since 2003 and is now responsible for a team of 8 people who manage claims on behalf of Insurers across our wide product range.

Carol is an Associate of ANZIIF.

Mark Campbell
Head of Operations

Mark has over 10 years experience in the industry having worked with both insurance brokers and underwriting agencies and has been with Austagencies since 2006. With a background in technology and education, he came to the industry as an IT project manager and has since held roles in IT, Facilities and Operations Management. Mark has extensive experience in system design and data analysis where he has successfully implemented a number of underwriting solutions for the group and is currently overseeing major restructuring of our internal systems and procedures. Mark has a degree in Education and has completed Microsoft and Cisco qualifications.